Responsible Gaming

Gaming Should Be Fun, Not a Financial Solution

At Carling Properties, we believe that online casino gaming should be enjoyed as entertainment only. Gambling is never a reliable way to earn money or solve financial problems. It should only be played with money you can afford to lose, and always within your means.

We are committed to promoting responsible gaming practices across our platform and providing support to those who need it.

Age Verification

Online gambling in the United Kingdom is only available to individuals aged 18 years or older. It is your responsibility to ensure you meet the minimum legal age requirement in your jurisdiction before accessing any casino services.

All licensed UK operators are required to verify your age and identity before allowing you to deposit funds or play. We take age verification seriously to protect young people from the potential harms of gambling.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. Please review the following checklist. If you recognize any of these signs in yourself or someone you know, seek help immediately:

• Chasing Losses: Gambling more to recover money you've lost
• Hiding Your Gambling: Being secretive about the time or money spent gambling
• Loss of Control: Unable to stop or cut back on gambling despite wanting to
• Neglecting Responsibilities: Missing work, school, family time, or other obligations due to gambling
• Borrowing to Gamble: Taking loans or using credit to fund gambling activity
• Mood Changes: Gambling to escape stress, anxiety, depression, or other negative emotions
• Escalating Bets: Needing to gamble with larger amounts to achieve the same excitement
• Failed Attempts to Quit: Repeatedly trying and failing to control or stop gambling
• Relationship Conflicts: Gambling causing arguments with family, friends, or partners
• Financial Difficulties: Running out of money, accumulating debt, or facing financial crisis

Self-Help Tools & Responsible Gaming Features

Most reputable online casinos offer tools to help you stay in control of your gambling:

• Deposit Limits: Set a maximum amount you can deposit over a specified period (daily, weekly, or monthly)
• Loss Limits: Set a maximum loss limit to prevent spending more than you can afford
• Session Limits: Set time limits for your gaming sessions
• Reality Checks: Receive periodic reminders during play about how long you've been gambling
• Self-Exclusion: Voluntarily exclude yourself from gambling for a set period or indefinitely
• Account Cooling Off: Take a break from gambling by temporarily suspending your account

We encourage you to use these tools proactively to maintain control over your gaming activity.

Get Help: Support Organizations

If you or someone you know is struggling with problem gambling, professional support is available:

United Kingdom

• GamCare
  Free, confidential support and counselling for problem gamblers
  Website: www.gamcare.org.uk
  Phone: 0808 8020 133 (free, 24/7)
• GamStop
  National self-exclusion scheme covering all UK-licensed online gambling operators
  Website: www.gamstop.co.uk
• Gamblers Anonymous
  Peer support meetings and 12-step programme
  Phone: 020 7384 3040
• National Problem Gambling Clinic
  NHS-funded specialist treatment service
  Phone: 020 7054 2000

International Support (If Accessing from Other Regions)

• Australia: Gambling Help Online
  www.gamblinghelponline.org.au
• Canada: Responsible Gambling Council
  www.responsiblegambling.org
• United States: National Council on Problem Gambling
  www.ncpgambling.org
  National Problem Gambling Helpline: 1-800-522-4700
• Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA)
  Telephone Counselling: 0800 1 372 700

If You Need Help

Problem gambling is a serious issue, but recovery is possible with the right support. You are not alone. If you or someone you care about is struggling with gambling:

• Reach out to one of the organizations listed above
• Contact your GP or local healthcare provider
• Talk to someone you trust about what you're experiencing
• Use the self-exclusion and control tools available on gambling websites

Seek help today. There is support available, and recovery is within reach.

Disclaimer: This responsible gaming information is provided for informational purposes. Carling Properties is committed to operating under UK Gambling Commission regulations and promoting safe, responsible gaming practices. For the most current information on responsible gaming resources and support, please visit the official websites of the organizations listed above.